Going Further with Steps to
Help Keep You Safe

In these uncertain times one thing is certain – the health and safety of our customers and our employees will always be our priority. We’re going further with enhanced safety measures that will help keep us all safe. From Touchless Drop-Offs, to Extra-Mile Care & Cleaning while servicing your vehicle, to utilizing Mobile Pay right on your phone. While we’re making things safer, we’re also simplifying our service experience and making it more convenient for you. Here’s how:

Touchless Drop-Offs

Going further to keep you safe

For your safety, Pep Boys is going further with Touchless Drop-Offs. All you have to do:

1


Make an appointment online

2


Park your vehicle at your local
Pep Boys Service & Tire Center

3


Locate the Early or Late Vehicle Drop Box outside of the building

4


Place your keys into a provided envelope, and write your name, email, and phone number on the front.

5


A Pep Boys Pro will contact you to confirm your service.

6


When your service is complete, we will sanitize your keys and return them to you in a plastic bag

Mobile Pay

Going further for safety and convenience.

When your vehicle is ready, your Pep Boys Service Manager will contact you and ask if you’d like to use Mobile Pay. Mobile Pay is safe, easy and secure for use both remotely and in-store :

1


You will be sent a link to your work order via text

2


Input your credit card information.
Please contact your store directly to apply any valid coupons

3


Upon completion of payment, you will receive a confirmation text

EXTRA-MILE CARE & CLEANING

Going further to sanitize high-touch surfaces.

From the minute your vehicle pulls in, we’re looking out for you. In addition to following all general safety and prevention guidelines, we:

1


Use seat and steering wheel covers

2


Disinfect door handles and high-touch surfaces

3


Sanitize your keys and return in a plastic bag

Thanks for Going Further:

Thanks for Going Further:

Testomonial1
Testomonial2
Testomonial3

March 23, 2020

Dear Neighbor,


First, we hope you and your family are safe and healthy.  As the COVID-19 pandemic continues to evolve we want to ensure you that we are doing everything we can for you, our Team Members and our community.  We are monitoring the situation around the clock and following guidelines provided by federal, state and local government agencies, as well as the CDC. 

Many of you have asked why we are still open, especially in areas where there are shelter-in-place orders.  As a major employer and provider of essential products and services, as deemed by the Federal Government and the applicable local, county and state orders, we are committed to providing the critical parts and services in our communities. We continue to support the vehicles of the first responders, medical professionals, and delivery drivers who are working tirelessly to provide food, medicine, and other essential items during this difficult time.

Although we’ve been deemed essential, the national guidelines continue to evolve quickly and each state, and in some cases individual cities, have unique requirements we are working hard to meet.  Because local curfews or limits on who we can serve might impact our ability to assist you, we ask that you call your local store before visiting so that we can provide you the best possible service.


We have also taken the following measures to ensure the safety of both you and our Team Members:
​​​​​​​

  • We launched a Touchless Drop-Off and Pick-Up process in our service bays, while also providing gloves, seat and steering wheel covers, and floor mats for vehicles. 
  • Curbside Pick-Up is now available, where permitted, for parts orders placed online.
  • All stores and distribution centers have implemented enhanced cleaning and disinfecting practices, while also practicing social distancing.
  • Our Team Members have been advised not to come to work if they are feeling ill and have been provided a medical hotline if they are experiencing symptoms.
  • Our corporate offices are all working hard remotely to continue to support the business. 
For almost 100 years, it’s been our privilege to serve you through good times and bad, and we will continue doing everything we can to meet the challenges that lie ahead of us.  We are thankful for our hardworking Team Members and proud of their commitment to continue to serve you.

As always, thank you for your loyalty and support. 
​​​​​​​

Sincerely,

C hris Cox                    Brian Kaner 
CEO - Parts               CEO - Service


Call For Store Hours

Although we’ve been deemed essential, the national guidelines continue to evolve quickly and each state, and in some cases individual cities, have unique requirements we are working hard to meet. Because local curfews or limits on who we can serve might impact our ability to assist you, we ask that you call your local store before visiting so that we can provide you the best possible service.