In order to get the most out of our Web site, guests are encouraged to first complete a Pep Boys online account registration form. During registration, a visitor is required to provide his or her contact information, such as name and e-mail address, shipping and billing information if placing an order, and vehicle information. This information is used to create a personal account for the visitor and to contact the online account holder regarding Pep Boys' products and services. Pep Boys online account holders receive updates via e-mail or text messages regarding the status of their orders, as they flow through the delivery process or the status of their vehicle during the service process. If you choose to check out as a guest the information you enter will be used for the purposes of that order, but will not be saved on our Web site and you will have to re-enter it every time you use guest checkout.
We request information from the guest on our online order form and at our Locations when providing services. A guest must provide contact information, such as name, shipping and billing address and e-mail address and for billing purposes, financial information, such as credit/charge card number, expiration date and card verification code. If we have trouble processing an order, this contact information is used to get in touch with the guest. We may also use your phone number to identify your order or return in our system or on the return mailing label. You may create an online account during the ordering process, but you are not required to do so. We communicate with the guest to provide requested services and with regard to issues relating to their account via e-mail or phone.
We may provide you with opportunities to learn about and pursue career opportunities with Pep Boys. We may ask you to provide information regarding your education, work history and other subjects to assist us in evaluating your interest and following up with you, including your name, physical and e-mail address and other contact information. You may submit the information you wish us to consider, and your provision of that information is your consent for us to receive and use the information to consider your interest in employment with Pep Boys.
We want our guests to feel confident when they use our Web site and trust us with their personal information. We take every commercially reasonable precaution to protect our guests' personal information both online and offline. However, we cannot ensure or warrant the security of information provided to us and guests do so at their own risk.
Guests may choose to create a user name and password in order to complete the Pep Boys online registration process, or make an appointment or purchase. Please keep this information confidential.
When our registration or order form asks guests to enter sensitive information, such as credit or charge card number, that information is encrypted using standards-based Web technologies called Secure Sockets Layer (SSL) and Hypertext Transfer Protocol Secure (HTTPS). While on a secure, encrypted page, such as our checkout pages, the padlock icon on the bottom of Web browsers such as Internet Explorer, Firefox and Safari will change from unlocked to locked.
If you have any questions about the security of your information, please contact us at firstname.lastname@example.org or call 1-800-PEP-BOYS (737-2697).
Information Collection and Use
Promotions, Surveys, Contests and User Generated Content
From time-to-time, we may request information from guests via sale announcements, surveys, contests, ratings, reviews or other guest-generated content. Participation in those activities is completely voluntary and therefore, the guest has a choice whether to disclose this information. Information requested may include contact information, such as name and shipping address, email, and demographic information, such as ZIP code and age information.
Information you submit to us in connection with your interest in pursuing possible career opportunities with Pep Boys will be provided to Pep Boys employees who manage and handle human resources and employment functions for the company and to third parties that provide employment, hiring, onboarding, human resources and related services. We also may be required to disclose this information to comply with applicable laws and regulations and legal requests for your information.
Cookies and Web Beacons
A cookie is a piece of data that contains information about the guest's visit to our Web site and is stored in the guest's Web browser. Usage of cookies is in no way linked to any personally identifiable information on our Web site. Once a guest closes the Web browser, the cookies are stored for up to 30 days. With a cookie from our Web site, the guest may not have to login with a guest name and password more than once per visit, thereby saving time while on our Web site. If a guest rejects cookies from our Web site, the guest may still use our Web site, but would have to re-enter certain information, such as guest name, password, favorite store and/or vehicle information. If a guest rejects the cookies, the guest may not be able to login. Without logging in, the guest will still be able to access our Web site, but will not have access to certain parts of the Web site. Cookies may also enable us to track and target the interests of our guests to enhance their experience each time they visit our Web site.
Certain pages may have 'web beacons', pixels or tags, for our internal use only to obtain information regarding your IP address, state and zip code of your IP address, browser type, URL of the viewed page and the time of viewing when you view a page that contains a beacon, pixel or tag. We also partner with third parties that may view this data or place 'beacons', pixels or tags to assist us with tracking the efficacy of our website, marketing efforts and/or other products and services we offer or to determine how guests use our Web site. To opt out of aggregation and analysis of data collected by our third party, Omniture (www.omniture.com), please click here.
We use IP addresses to analyze trends, administer the Web site, track guests' movements and gather broad demographic information for aggregate use, including operating systems, browser information and referring and subsequent sites. Such information is not linked to personally identifiable information. Cookies and log files may be placed or tracked by our Web-analytics providers.
Interest-Based or Online Behavioral Advertising (OBA
We may use information that we or third party advertising companies collect from you to display ads tailored to you on our website or on third party websites based on how you shop or behave online. If you would like to opt-out of online behavioral advertising, please click http://optout.networkadvertising.org/ or http://optout.aboutads.info/. If you opt-out, you may continue to see or receive online advertising from us; however, these ads may not be as relevant to you.
Do Not Track Requests
PepBoys.com includes social media features, such as Facebook, YouTube, Instagram, Pinterest, and Twitter widgets. These features may collect information about your IP address and your browsing history, and they may set a cookie, beacon, pixel or tag or similar item to make sure their features functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.
We may use QR codes for promotions, contests, special events, or other offers. Scanning one of our QR codes may initiate an invitation on your mobile device to join our mailing list. To sign up, we ask you for certain information including your name, mailing address, email address, telephone numbers.
E-mail a Friend
If a guest elects to use our referral service for informing a friend about our online store, we ask the guest for the friend's name and e-mail address. We will automatically send the friend a one-time e-mail inviting the friend to visit the Web site. We do not retain information on your friend.
Store Finder Feature
When you use our Store Finder feature we gather location about where you are when using that feature, information that commonly is referred to as geolocation data. We only use that information to assist you in locating a retail location.
You can sign up to receive communications about our products and services via a mobile device. If you utilize this, we may send you recurring communications by text message. You can opt out of receiving these communications by texting 'STOP' to 737269, emailing us at email@example.com or calling 1-800-PEP-BOYS (737-2697). Standard text rates for your individual cellular contract may apply. We are not responsible for costs imposed by your carrier.
Site and Service Updates
For those guests who have opted to receive e-mail from us, we also send the updates about our products and services. We communicate with the guest to provide requested services and in regards to issues relating to their account via e-mail or phone.
Correction and Updating Personal Information
If a guest's personally identifiable information changes, such as your address, wishes to update their preferences or if a guest no longer desires our services, we will correct, update or remove that guest's personal data provided to us. That can usually be done through the guest's online account or by contacting us at firstname.lastname@example.org or call 1-800-PEP-BOYS (737-2697).
Supplementation of Information
In order for us to properly fulfill our obligations to our guests, it is necessary for us to correct or supplement the information we receive with information from third-parties. That information is limited to information about products to be displayed, as part of our electronic catalog and other information that allows us to sell and ship products to consumers, improve our services, and detect and prevent fraud. Guest profiles or other sensitive guest information are not shared as part of that interaction.
We share aggregated demographic information with our partners. This information is not linked to any personal information that can identify any individual person. We also partner with third parties to provide services to support our business. We use an outside shipping company to ship orders, and one or more processing companies to collect credit card information and bill guests for goods and services, and to monitor for fraud. We also partner with other third-parties to provide specific services. For example, our Web site is hosted by a third-party, so it may also receive certain information about you. We may share names, credit card information or other personally identifiable information that is necessary for the third party to provide those services. We do not authorize those third-parties or shipping companies to use personally identifiable information, except for the purpose of providing services to us. However, we have no control over the disclosure and use policies, and practices of any of these third-parties. They may store your information in locations where they have facilities. We may share your information with our wholly-owned subsidiaries and affiliates or in the event of a corporate merger, acquisition, sale, dissolution or similar event. If we believe we are required by a valid law, rule, regulation or court order to share information about our guests, or if we believe it is necessary to protect the safety or rights of Pep Boys, its associates, customers or third parties, we may do so. We may share non-personal information about your vehicle's service history with our partners.
If you are a commercial account customer and a member of our Varsity Program or Varsity Rewards Program, we may provide your name, address, contact information and other details about your account activity to companies or organizations which are not part of Pep Boys. These companies may use this information to market opportunities or other offers to you. To opt out of sharing your information email email@example.com or call 800-247-3430.
Our Web site may contain links to other Web sites. We are not responsible for the privacy practices of such other sites. We encourage our guests to be aware of the Web sites they visit when they leave our Web site and to read the privacy policies of each and every Web site that may collect personally identifiable information. This privacy statement applies solely to information collected on our Web site, as we described herein.
Upon registration, our system sends all new guests a welcoming e-mail to verify password and user name. Registered guests who have not opted out of receiving e-mail from us will receive information about Pep Boys' products, services and promotional events as well as transactional emails.
Correction and Updating Personal Information
If a guest's information changes, such as your address, or you wish to update your preferences or if you no longer desires our services, we will correct, update or remove that guest's personal data provided to us. That can usually be done through the guest's online account or by contacting us at firstname.lastname@example.org
General Audience Web Site
Our Web site is a general audience Web site that is not geared towards children. We do not knowingly collect information about children under the age of 13.
Your California Rights
If you are an individual residing in California, you may have additional rights with regard to the information we gather about you. Upon verifiable written request, we will provide to you information regarding the personal information we gather about you, the types of sources from which we obtain the information, the purposes for which the information is gathered, and the types of third parties with which we share or to whom (if any) we sell the information. In addition, upon verifiable request or when required or otherwise appropriate, and within periods (if any) set by applicable law, we will grant you reasonable access to or copies or other compilations of the personally identifiable information that we hold about you provided that you establish to our reasonable satisfaction that you are the person whose personal information is requested. We may deny such access where the denial is permitted by applicable law and every request from an individual will be assessed on a case by case basis. In the event a request is denied, we will notify you regarding the reasons for the denial in writing. Consistent with how your personally identifiable information is maintained in the ordinary course of our business, we will provide the information in an understandable form, and to the extent feasible in a format that permits you to use the information on other systems. We may impose a reasonable charge when a request is made (e.g., for photocopying or postage) to the extent permitted under applicable law. In addition, we will take reasonable steps to permit you to correct or amend personally identifiable information that is demonstrated to be inaccurate or incomplete. We also will delete personal information we have gathered about you when you make a verifiable request that we do so, except to the extent applicable law permits or requires us to maintain that information. To guard against fraudulent requests for access, we will require sufficient information to allow us to confirm the identity of the individual making the request before granting access or deleting the information. We will not discriminate against consumers who exercise their rights under California law. However, we may charge different prices or provide a different quality of goods or services if the difference is reasonably related to the value provided by your personal information and may offer financial incentives to an individual for the collection, sale, or deletion of personal information if the individual provides its prior consent to the terms of those incentives.
If you are a California resident who wishes to obtain access to or correct, or to direct us to delete, your personal information, you may contact us at 1-800-PEP-BOYS (737-2697) or by completing the form. You may also obtain a printed form of this request at any California Location.
Notification of Changes